Refund policy
60-Day Money-Back Guarantee
We want you to love your Snug. If you're not completely happy with your purchase, you can return it within 60 days of delivery for a full refund of the product price.
How to start a return
Email us at wearsnugattire@gmail.com with your order number and the reason for your return. We'll reply within 1–2 business days with return instructions and the address to send your item to. Please don't send items back without contacting us first — returns sent without instructions can't be processed.
Return conditions
- Returns must be requested within 60 days of the delivery date.
- Items should be returned in clean condition, with any original tags and packaging if you still have them.
- Items marked final sale or bought with a final-sale discount can't be returned.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or a full refund at no cost to you.
Exchanges
Need a different size or color? Email us and we'll help you swap it. The fastest route is usually to return the original for a refund and place a new order for the item you want.
Return shipping
Unless the item is damaged, defective or incorrect, return shipping costs are the customer's responsibility and are not refundable. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear.
Original shipping charges (such as Express Shipping) are not refundable.
Questions?
Reach us anytime at wearsnugattire@gmail.com.